AirAsia Indonesia (QZ) Refund Policy on Airpaz.com

AirAsia Indonesia Refund PolicyAirAsia Indonesia (QZ) Refund Policy on Airpaz.com.

Please pay attention to the mechanism of refund for AirAsia Indonesia (QZ)

1. For International Flights: Cancellation by the Airlines Only & should be processed and given in E-Voucher by Airpaz.com within 14-60 working days

2. For Domestic Flights: Cancellation by Passenger allowed via:
Call Center : 08041333333 /021-29270999
Online: E-Form AirAsia

Subject to the following rules:

  • Refund over 72 hours by the passenger before the scheduled departure time will get a refund 75% of the base fare
  • Refund under 72 hours to 48 hours by the passenger before the scheduled departure time will get a refund of 50% of the base fare
  • Refund under 48 hours to 24 hours by the passenger before the scheduled departure time get a refund of 40% of the base fare
  • Refund under 24 hours to 12 hours by the passenger before the scheduled departure time get a refund of 30% of the basic fare
  • Refund under 12 hours up to 4 hours by passengers before the scheduled departure time get a refund of 20% of the base fare
  • Refund under 4 hours by passengers before the scheduled departure time get a refund of 10% of the base fare.
  • For Force Majeure condition will get a refund of 90% of the base fare
  • Airport Taxes by will get a refund 100%
  • There is no refund for a fee Add On, IWJR, VAT, Processing Fee

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