Air Asia Changes Flight

Announcement : Changes Flight From Airasia

Dear Airpazers.!

First and foremost, we would like to take this opportunity to thank you for choosing Indonesia AirAsia.

AirAsia would like to advise that our flight QZ 109 scheduled to depart from Penang (PEN)  to Medan (KNO)  on 6th September 2014 is unfortunately been cancelled and moved later to flight QZ 107.

The new departure time is at 11:20 hours and arrived in Medan at 11:10 hours, all in local time.

In order to mitigate the inconveniences caused by the flight rescheduled, AirAsia offers the following recovery options:

1.  Move flight (reschedule) 14 (fourteen) day prior or after your original departure date based on availability and first-come-first-serve basis;

2.  Credit Shell – Cancel the flight and fare value of the flight can be retained in a credit shell with
AirAsia for future travel. Credit Shell is valid for 90 days from the date of issue.

3.  Full refund in the amount equivalent to your booking and in form of your original payment.

Should you require further assistance, please do not hesitate to contact us at our support channels listed below:

1.  Submit queries through online form at here
2.  AirAsia via Airasia Ask
3.  Live Chat (available through Ask AirAsia after you login using your AirAsia member ID)

Once again we hope you will accept our sincere apologies for any inconveniences caused, and we will try our best to improve our service continually to meet with your satisfaction.
We are looking forward to welcoming you onboard and provide you a renewed and positive Indonesia Air Asia experience

Thank you for choosing Indonesia AirAsia.

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