Announcement : Changes Flight From Airasia
First and foremost, we would like to take this opportunity to thank you for choosing Indonesia AirAsia.
The new departure time is at 11:20 hours and arrived in Medan at 11:10 hours, all in local time.
In order to mitigate the inconveniences caused by the flight rescheduled, AirAsia offers the following recovery options:
1. Move flight (reschedule) 14 (fourteen) day prior or after your original departure date based on availability and first-come-first-serve basis;
2. Credit Shell – Cancel the flight and fare value of the flight can be retained in a credit shell with
AirAsia for future travel. Credit Shell is valid for 90 days from the date of issue.
3. Full refund in the amount equivalent to your booking and in form of your original payment.
Should you require further assistance, please do not hesitate to contact us at our support channels listed below:
Once again we hope you will accept our sincere apologies for any inconveniences caused, and we will try our best to improve our service continually to meet with your satisfaction.
We are looking forward to welcoming you onboard and provide you a renewed and positive Indonesia Air Asia experience
Thank you for choosing Indonesia AirAsia.
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