AirAsia Indonesia Refund PolicyAirAsia Indonesia (QZ) Refund Policy on Airpaz.com.

Please pay attention to the mechanism of refund for AirAsia Indonesia (QZ)

1. For International Flights: Cancellation by the Airlines Only & should be processed and given in E-Voucher by Airpaz.com within 14-60 working days

2. For Domestic Flights: Cancellation by Passenger allowed via:
Call Center : 08041333333 /021-29270999
Online: E-Form AirAsia

Subject to the following rules:

  • Refund over 72 hours by the passenger before the scheduled departure time will get a refund 75% of the base fare
  • Refund under 72 hours to 48 hours by the passenger before the scheduled departure time will get a refund of 50% of the base fare
  • Refund under 48 hours to 24 hours by the passenger before the scheduled departure time get a refund of 40% of the base fare
  • Refund under 24 hours to 12 hours by the passenger before the scheduled departure time get a refund of 30% of the basic fare
  • Refund under 12 hours up to 4 hours by passengers before the scheduled departure time get a refund of 20% of the base fare
  • Refund under 4 hours by passengers before the scheduled departure time get a refund of 10% of the base fare.
  • For Force Majeure condition will get a refund of 90% of the base fare
  • Airport Taxes by will get a refund 100%
  • There is no refund for a fee Add On, IWJR, VAT, Processing Fee

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