Mumbai Airport has two terminals that divide the main functionality from each type of travel available. Terminal 1 serves domestic flights and Terminal 2 for both domestic and international ones. The first terminal is domestically called Santacruz Airport and the second terminal is the International Terminal.
Knowing the airport might be a great idea before visiting the place or even when you are currently there. Guidance is an excellent aid for you to not get lost.
Mumbai International Airport Terminals
Mumbai’s Terminal 1 is the oldest airport that is built to facilitate domestic flights in the country. Despite its age, the building is still being upgraded when needed and is still being treated well. It is comparable to the second terminal as they try to keep services between the two equal to minimize any inconveniences of traveling between the two terminals to use the service. That said, here is the list of services available in both terminals.
Free Wi-Fi
Losing internet connectivity after arriving in a new country due to its unavailability of mobile services can feel claustrophobic, especially if you need to contact your family or loved ones and inform them that you’ve safely landed. Thankfully, both terminals provide free Wi-Fi all across the passenger area.
To connect, turn on the Wi-Fi on your devices and select #FreeWiFiByAirport. Your devices will automatically open an internet browser of your default preference and link you immediately to a login page. Unfortunately, there are two choices, the first one is free Wi-Fiand the second is for premium usage. The free Wi-Fi gives you free and limited Wi-Fi connections. Meanwhile, you need to pay for the premium ones. You will then input a password provided by entering your phone number on the Wi-Fi login page. Your phone number will receive a One-Time Password via SMS for you to begin surfing.
Suppose you are eager to spend more money by using the roaming feature, which obviously costs more. In that case, you could give the premium Wi-Fi facility a shot. You could seek assistance at the information desks, where they will scan your passport or any credentials and then give you the password.
You can find these information desks at
Terminal 2
- Departure: Behind check in Island D and K
- Retail Area: Level 4 (international) and Level 3 (Domestic)
- WI-FI assistance: Pre-immigration arrival Westside
Terminal 1
- Arrival hall
ATM at Mumbai International Airport Terminals
ATMs are conveniently located throughout the terminal if you run out of cash and need to withdraw some. They provide both local and international ATMs.
Terminal 1
- Arrival: SBI, Citibank, and Kotak Mahindra Bank are available.
- Departure: SBI and Citibank
Terminal 2
- Arrival Level 1 & 2: Axis Bank, State Bank of India, IDBI, Citibank, and Indusind Bank are available.
- Departure Level 4: Kotak Bank, Indusind Bank, State Bank of India, and Citibank.
Special Assistance Facility
Mumbai International Airport prepares for the arrival of people in need of special assistance. Accessible wheelchair services are available from booking respective airlines. Unfortunately, the wheelchairs must be pushed manually without any airport member’s contribution, so it’s best to have someone help you there. In the first terminal, the services are only available if you book a ticket from Gofirst, Trujet, AirAsia, and Star Air. It is only available from the second terminal if you book AirIndia, Indigo, Vistara, and SpiceJet tickets.
There are paid services that are also available. Here you can get trained representatives for wheelchair assistance.
For more info, you could give these numbers a call
Terminal 1 – 91-86 5704 2448
Terminal 2 – 91-86 5704 2440
Lounges
If you’re willing to spend a little more for comfort in your airplane trip by getting the Business class or even the First class ticket. In that case, you can come to these lounges to comfortably wait for your flight and relax. Each terminal has its own lounges, so make sure to know which is which.
- Terminal 1
Travel Club Lounge
Open time: 24 hours
Fee: Free if you are a business to first class member or have a lounge pass
Services: Premium food, snacks, drinks, Wi-Fi, Newspapers and Magazines, and TV
Side notes: Maximum of 3 hours stay, spa and alcoholic drinks are subject to payment.
Oasis Lounge
Open time: 24 hours
Fee: Free if you are a business to first class member or have a lounge pass
Services: Premium food, snacks, drinks, Wi-Fi , Newspapers and Magazines, and TV
Side notes: Access is permitted 3 hours prior to scheduled flight departure; alcoholic drinks, and a la carte menu are subject to payment
Good Times Bar
Open time: 05:30 – 12:00
Fee: Free if you are a business to first class member or have a lounge pass
Services: Premium food, snacks, drinks, Wi-Fi, Newspapers and Magazines, and TV
Side notes: 2-3 hours before departure
- Terminal 2
Aviserv Lounge
Open time: 24 hours
Fee: Free if you are a business to first class member or have a lounge passer
Services: Premium food, snacks, drinks, Wi-Fi, Newspapers and Magazines, TV, Flight monitors
Side notes: 2-3 hours before departure
Loyalty Lounge
Open time: 24 hours
Fee: Free if you are a business to first class member or have a lounge pass
Services: Premium food, snacks, drinks, Wi-Fi, Newspapers and Magazines, and TV
Side notes: 2-3 hours before departure
The American Express Lounge
Open time: 24 hours
Fee: Free if you are an American Express platinum
Services: Premium food, snacks, drinks, Wi-Fi, Newspapers and Magazines, and TV
Side notes: 2-3 hours before departure
Travel Club Lounge
Open time: 24 hours
Fee: Free if you are a business to first class member or have a lounge pass
Services: Premium food, snacks, drinks, Wi-Fi, Newspapers and Magazines, and TV
Side notes: 2-3 hours before departure
Pranaam Lounge
Fee: Free if you are a business to first class member or have a lounge pass
Services: Premium food, snacks, drinks, Wi-Fi, Newspapers and Magazines, and TV
Side notes: 2-3 hours before departure
Adani Lounge
Fee: 1500
Services: Premium food, snacks, drinks, Wi-Fi, Newspapers and Magazines, and TV
Side notes: 2-3 hours before departure
Lost Luggage
You can get in touch with your individual airlines to get your stuff back if you lose them while flying. However, you can immediately contact the department’s telephone number if your items are lost at the airport.
Your lost belongings will be recorded if you still have yet to claim them, including the content, description, date, etc. The airport must transport them to a warehouse within 24 hours or at 0900 by the following day. The passenger or a person with the passenger’s permission may then claim the item between 0930 and 1730 hours (Except on the 2nd & 4th Saturday, Sunday & Public holidays). All perishable products, including liquids, shall be stored in a secure location for up to 48 hours or the item’s expiration date before being disposed of with the approval of the duty terminal manager.
The lost and found department can be found at the departures, next to the Airport police station in the first terminal or the Santacruz terminal. It can also be found on the second terminal in the ground transportation lobby on the first level.
For further information, you could contact their official lost and found email at csmia.lostproperty@adani.com
Or give them a call at
– Terminal 1: +91 9930144272
– Terminal 2: +91 9619050580, 08879992371
And now, we have reached the end of the explanation for the Mumbai airport terminals and their facilities. Be sure to thoroughly check the information to ensure you understand everything while you visit there. Have you booked your ticket to Mumbai yet? Be sure to check Airpaz.com to book your tickets now!
